Professional Services Sector
the broader economy, insights into the performance, technology,
productivity and profitability of the professional service sector are
extremely valuable.
To help understand this AffinityLive surveyed client-facing
professionals who manage projects on a daily basis, asking questions
about the length of projects, common challenges and use of technology.
The survey revealed that projects are overwhelmingly mismanaged due to
an inability to accurately track employee time and a failure to use
tools to plan properly, track and execute these projects. While these
problems most often plagued shorter-term projects, if these issues are
not addressed, the professional service industry is likely to miss out
on its full potential.
Below are the most striking finding from AffinityLive’s report, Blind Sweat & Tears: A Study into Client Project Management Practices Across the Professional Services Sector:
- The vast majority (more than 80 percent) of projects run for
less than 6 months, 60 percent of projects run less than 3 months and
the most common projects running for an average of 2 months. - For these most common projects, only between a quarter and a third
of respondents used project planning, tracking or collaboration software
and in the second most common category of projects up to one month, 3
in 4 respondents used no project management technology at all. - Two thirds of project managers are “running blind” when it comes to
tracking budgets & they’re even worse off when it comes to managing
schedules with more than 3 in 4 professionals either using manual
techniques or none at all. - Communication
was cited as the most critical element to a successfully managed
project, but 90% of respondents nominated email as the most important
method of communication - with 'collaboration' technology ranked near
the bottom of most important methods of communication.
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