Three Kinds of Empathy
1. Cognitive empathy allows you to sense how someone else thinks about the world. This helps you say things so they can be heard. Without cognitive empathy, Sandy was missing information that could inform how to best present ideas.
2. Emotional empathy means you resonate with how another person feels. Cliff’s inability to read the emotions of his staff left him open to continually distressing the people around him.
3. Empathic concern is an ability to sense what someone else needs and express how you care about those needs. Robin’s lack of caring for his team led to a decrease in their motivation.
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